Thoughtfully designed amenities for a comfortable & memorable stay
Wi-Fi
Parking
GBP 14.40 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
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Location
126 New Street,
Birmingham,
United Kingdom,
B2 4JQ,
West Midlands
Map view
street view
126 New Street,
Birmingham,
United Kingdom,
B2 4JQ,
West Midlands
City landmarks
50 - 54 Inge St / 55 - 63 Hurst St
Birmingham Back to Backs
2400 ft
Church
Birmingham Cathedral
2400 ft
Museum
Thinktank Birmingham Science Museum
4000 ft
Library
Library of Birmingham
2500 ft
Warstone Ln./Vyse St. Hockley
Chamberlain Clock
4300 ft
Aquarium
National SEA LIFE Centre Birmingham
4000 ft
Gallery
Ikon Gallery
3800 ft
Centenary Sq.
Hall of Memory
2900 ft
Museum
Coffin Works
2700 ft
Mall
Brindley Place
3900 ft
Church
Birmingham Oratory
1.4
mi
Museum
Museum of the Jewellery Quarter
1.1
mi
Event hall
International Convention Centre Birmingham
3500 ft
Church
Saint Paul's Church
2800 ft
Stadium
St. Andrew's Stadium
3600 ft
Monument
Joseph Sturge memorial
5300 ft
Warstone Road/Vyse Street and surrounding areas
Jewellery Quarter
5100 ft
Square
Centenary Square
2900 ft
Broad St.
Three Wise Men
3700 ft
Nearby
Mall
Bullring & Grand Central
1400 ft
Gallery
Gas Hall Exhibition Gallery
1800 ft
Art object
Statue of Horatio Nelson
1200 ft
Church
Saint Martin in the Bull Ring
1700 ft
5 St. Philips Place
Burnaby Memorial
700 ft
New St.
Rotunda
800 ft
9 Margaret Street
Birmingham and Midland Institute
1900 ft
Square
Chamberlain Square
1400 ft
Colmore Row
Colmore Gate
1500 ft
Mall
The Mailbox
1900 ft
Square
Victoria Square
1000 ft
Restaurants
Macdonald Burlington Hotel
400 ft
6 Burlington Arcade 126 New Street Burlington Arcade
Tapas Revolution Birmingham
1500 ft
Stephenson Street Ground
The Shakespeare
400 ft
Lower Temple Street
Bodega Bar & Cantina
600 ft
12 Bennett's Hill
San Carlo
700 ft
4 Temple Street
ASK Italian
500 ft
56 New Street
Giraffe
1300 ft
Dining Terrace Grand Central
Guest Ratings & Reviews
Real Guest Experiences & Ratings
84%
enjoyed their stay & would return
Central location
Warm greeting from front desk
Shabby rooms
Dining service could be improved
8.4/10
Great
Rooms
6.2
Location
8.7
Service
7.8
Dining
5.8
Guest reviews
8.4/10
based on 10 reviews
8.1
8.1/10 based on 5320 reviews
Michael
United States,
April
2024
6.8/10
The hotel has its highs and lows. The location is excellent, right by New Street Station and perfect for those wanting to explore Birmingham city center. However, the rooms were not up to standard due to the noisy air con unit, making it difficult to sleep at night.
Rooms
5.0
The rooms were not up to standard; the air con unit had a weird cracking noise that disrupted our sleep throughout the night.
Service
9.0
The service, from early check-in to thoughtful touches for my daughter's birthday, was top-notch. Sylvia and Marney were exceptional.
Location
10.0
The hotel's location is unbeatable, right across from New Street Station, making it easy to access transportation and explore the city.
Dining
5.0
The dining experience was a bit of a letdown; the breakfast options were not impressive, with small sausages being a disappointment.
Facilities
6.0
Joe
United States,
March
2024
6.8/10
I had a bit of a mixed experience at this hotel. While the location was fantastic, right in the heart of Birmingham city centre and close to the train station, the rooms had a few issues like noise from the street, dusty environment, and non-functional fridge. The service was generally good, but there were some lapses in bar service. The dining was satisfactory, but I wished for more variety at breakfast. Overall, it's a place with character but needs some improvements.
Rooms
5.0
The rooms, despite having nice thick curtains that block out the sun and an old-style charm, had some drawbacks like noise from the street, dustiness, and non-working fridge.
Service
7.0
The staff were helpful and customer-focused, although there were some issues with the bar service. They did promptly attend to my request for a room change.
Location
9.0
The location is the highlight, being right over the road from the station and central to the city. Perfect for exploring the heart of Birmingham.
Dining
7.0
The dining experience was decent, but more variety at breakfast would have been appreciated.
Facilities
6.0
The facilities are adequate, but improvements could be made in maintaining the room amenities.
John
United Kingdom,
March
2024
6.8/10
The hotel is conveniently located right next to the train station in the city center, which is perfect for exploring Birmingham, but the breakfast experience was quite odd. The rooms were a bit worn, facing challenges with heating, and the TV layout was not ideal.
Rooms
6.0
Rooms were a bit worn and faced heating issues, but they were comfortable overall.
Service
8.0
The staff was really friendly and ready to assist, which made the stay pleasant.
Location
9.0
The hotel's location near the train station and city center was convenient for exploring Birmingham.
Dining
5.0
The dining experience was overpriced and disappointing, especially for basic breakfast options.
Facilities
7.0
Clifford
United States,
February
2024
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were large and comfortable, equipped with everything I needed, but the noise was quite bothersome. The service was a bit inconsistent, with some staff being extremely friendly while others were hard to reach. The location was excellent for travel, right opposite Birmingham New Street station, but some extra charges for dining were unexpected. The dining experience was good overall, with fresh food options, but service was a bit slow. The facilities were adequate, but there were some issues with the rooms smelling damp and outdated.
Rooms
7.0
The room was lovely, very comfortable, and well-equipped with all the essentials. However, it was noisy and had an old-fashioned smell. The cleanliness of the bed and sheets was satisfactory, but the curtains were dingy.
Service
6.0
The service had its ups and downs. Some staff were extremely friendly, but it was hard to get hold of others. There were also issues with being refused a soft drink and receiving an early wake-up call.
Location
8.0
The location was excellent for travel, just opposite Birmingham New Street station, making it convenient for exploring the city center. However, some additional charges were unexpected.
Dining
7.0
The dining experience was good overall, with a variety of fresh food options, but service was slow and limited on colder choices from the set menu.
Facilities
7.0
The facilities were decent, with standard amenities available. However, there were some issues with the rooms smelling damp and outdated.
Kyle
United States,
January
2024
7.2/10
The hotel was surprisingly spacious and exceptionally clean, providing a warm and comfortable stay. However, the experience was slightly marred by the dusty and malfunctioning fridge and the constant squeak of the bathroom fan.
Rooms
7.0
The rooms were much bigger than expected and of a good standard, but the fridge didn't work and was unbelievably dusty. The bathroom fan had an annoying constant squeak.
Service
8.0
The service was excellent, with no complaints about this beautiful place. The staff were great, happy, and attentive, providing a well-appointed room. However, there were issues that required reaching out to the local authority and the police.
Location
9.0
The hotel's location proved to be ideal for our Annual General Meeting, being near New Street station with easy access across the road in less than a minute. It is central to shops and the main station, perfect for the city center.
Dining
5.0
The dining experience was not up to expectations, as the service was slow and the staff, though friendly, seemed untrained and poorly led. Orders sometimes arrived incomplete, and some items required multiple requests while the quality of some dishes was subpar.
Facilities
7.0
The facilities offered were standard and functional.
Albert
United Kingdom,
November
2023
8.2/10
My stay at the hotel was pretty good overall. The rooms were clean and spacious, though the air conditioning and television gave me no trouble this time. The service was friendly and welcoming, making me feel at home. The location was fantastic, right in the heart of the city near the train station. The dining experience was nice, but I wished for more variety. The facilities were satisfactory, contributing to a comfortable stay.
Rooms
8.0
The room on the third floor was spacious and clean with working air conditioning and television.
Service
9.0
The staff was friendly, knowledgeable, and helpful throughout my stay.
Location
9.0
The hotel's location was great, just a minute away from the shopping center and near the train station, providing easy access to everything.
Dining
7.0
The dining experience was nice, but I found the options to be somewhat limited.
Facilities
8.0
The hotel's facilities were sufficient for a comfortable stay.
Reginald
United Kingdom,
August
2023
7.2/10
I loved the hotel's central location near Birmingham New Street station, making it convenient for exploring the city. The rooms were spacious and comfy, but the noise from the busy tram station outside was a downside. The service was excellent, with friendly and accommodating staff. The dining experience left much to be desired in terms of portion sizes and warmth of the food. Overall, the hotel offered a great value for the price paid.
Rooms
7.0
The room was spacious and cozy, though the noise from the nearby tram station was noticeable.
Service
9.0
The staff were top-notch, very welcoming, and helpful throughout my stay.
Location
8.0
The hotel's location opposite Birmingham New Street station was perfect for exploring the city, despite some noise from the station. Close to shopping and dining options.
Dining
5.0
The dining experience was a letdown, with small portions and high prices overshadowing the positives. Kimberly's outstanding service was a highlight amidst the disappointment.
Facilities
7.0
The facilities were decent and met basic needs during my stay.
Jackie
United Kingdom,
August
2023
8.6/10
I had a wonderful stay at this hotel. The rooms were very comfortable and clean, the location was perfect for our needs, and the breakfast was really relaxed. However, they seem to have let the room fall apart a bit with wardrobes that were falling apart.
Rooms
8.0
The room was great, with a generous size, 2 double beds, and a very well-designed bathroom. I even had a little fan provided.
Service
9.0
The staff were amazing, very polite, and always welcoming and helpful. Their service was top-notch.
Location
9.0
The location was ideal for my needs, within five minutes' walk of Birmingham New Street Station. Despite being in the city center, it was surprisingly quiet due to good soundproofing.
Dining
8.0
The dining experience was fabulous, with a continental selection including the tastiest mango fruit smoothie. However, the service could be a bit random at times.
Facilities
The facilities were good overall, but some aspects of the room were starting to show signs of wear and tear.
Raymond
United Kingdom,
June
2023
6.4/10
I got a suite that was a bit worn and in need of some TLC, but it just about fitted the bed. The layout was a bit odd with the TV facing the opposite way, but the room served its purpose for the night.
Rooms
6.0
The room I got was shabby and in need of some TLC.
Service
7.0
The staff were pleasant and even provided a large electric fan in the room for extra comfort.
Location
8.0
The location is great, right across the road from New Street Station. Once inside, you wouldn't know you're in the city center.
Dining
5.0
I had to ask for a lot during breakfast as things were missed like butter for toast and juice. The buffet hot meal would have been a better option.
Facilities
6.0
The hotel is in dire need of updating, but it was lovely overall.
Central location
Shabby rooms
Simon
United Kingdom,
May
2023
6.0/10
The hotel has a nice bed right in the middle of Birmingham, but the room was overcrowded with furniture making it hard to enjoy the amenities. The noise level at night was disruptive, but the central location is convenient for exploring the city.
Rooms
5.0
The room felt overcrowded with furniture, making it difficult to access basic amenities. The bed seemed outdated and not very comfortable.
Service
6.0
The staff was helpful in eventually relocating us to a different room. However, there were some issues with hot water and finding a suitable room.
Location
8.0
The hotel's location is perfect for shopping and dining activities, being very central and close to the main train station. However, it may require a long walk if you have luggage.
Dining
5.0
The dining experience was subpar considering the price charged for a full English breakfast. Service was lacking efficiency and attention to detail.
Facilities
7.0
Central location
Overcrowded room
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